InformationWeek recently published a very interesting article titled, “Is the Smartphone Your Next Computer?”
Jennifer Chappell over at TreoCentral.com posted a great synopsis of the piece too with good commentary.
The article discusses (mostly from the software and use case sides of the equation) how realistic it is today for some members of the mobile workforce to give up their laptops and use only a smartphone. Smartphone software is certainly getting more robust (especially in the business world) and evidenced by Salesforce, Sybase, Oracle, SAP, Citrix etc. all moving to offer mobile apps and/or open up their backends to the mobile workforce in some fashion.
Will you be running Photoshop or editing movies on your smartphone anytime soon? No. But, today’s smartphones are getting fast enough for CRM, web apps, remote access etc.
The article didn’t talk much about the hardware or OS side. As CPU speeds pick up and mobile operating systems fully mature (as they are starting to do now), the notion of your smartphone becoming your only computer will start to make more sense not just for the mobile workforce, but for many consumers too. At that point in the near future, all of this will get really exciting. We, of course, are intensely interested in the movement and can’t wait to see how our future software and hardware iterations make each new wave of smartphones even more useful.
REDFLY is all about enabling users to take full advantage of the upcoming shift to the smartphone as a platform. One of the smartphone’s best features (its small size) is also one of its worst features during those times at home, in the office, or on the road when you need a larger screen and keyboard to get work done. That’s the problem we’re solving - both through our hardware and software.
The InformationWeek article quotes a RIM VP who spot-on declares, “The challenge that most CRM systems have is getting the people who need to use it to actually want to use it.”
That statement is true both from a hardware and software perspective. Mobile workers will fight using an app or piece of hardware that’s not easy and productive. For example, even if you give a field sales rep a mobile device and access to a web-based CRM app, odds are he or she will wait until back at the hotel or office to log visits and update information on their laptop or PC because it’s easier just to wait and do it later. If you put a 3G-enabled smartphone, a REDFLY, and a well-designed mobile app in users’ hands, they start to see how easy it is to log info during or directly after a sales call.